How to File a Complaint Against Real Estate Agencies in Austin, TX

As an expert in the real estate industry, I have seen my fair share of complaints against real estate agencies in Austin, TX. While most agencies strive to provide excellent service to their clients, there are times when things can go wrong and a complaint needs to be filed.

Understanding the Complaint Process

Filing a complaint against a real estate agency in Austin, TX is not a complicated process, but it does require some understanding of the steps involved. The first thing to know is that complaints against real estate agencies are handled by the Texas Real Estate Commission (TREC). TREC is responsible for regulating the real estate industry in Texas and ensuring that all license holders comply with state laws and regulations. Before filing a complaint, it is important to determine if the agency you are dealing with is licensed by TREC.

You can check this by visiting TREC's website and searching for the agency's name or license number. If the agency is not licensed, then you will need to file your complaint with the local law enforcement agency.

Gathering Evidence

Once you have determined that the agency is licensed by TREC, the next step is to gather evidence to support your complaint. This can include any documents, emails, or other forms of communication between you and the agency. It is important to have as much evidence as possible to strengthen your case. If you have any witnesses who can support your complaint, it is also helpful to have their statements or contact information.

Additionally, if you have any photos or videos that are relevant to your complaint, be sure to include those as well.

Filing Your Complaint

Now that you have gathered all of your evidence, it is time to file your complaint with TREC. You can do this online through TREC's website or by filling out a complaint form and mailing it to their office. When filing your complaint, be sure to include all of the relevant information, including the name of the agency, the names of any agents involved, and a detailed description of your complaint. It is important to note that TREC does not have the authority to resolve disputes between buyers and sellers or between landlords and tenants. Their role is to investigate complaints against real estate agencies and take disciplinary action if necessary.

The Investigation Process

Once your complaint has been filed, TREC will review the information and determine if an investigation is warranted.

If they decide to investigate, they will notify the agency and give them an opportunity to respond to the allegations. During the investigation process, TREC may request additional information from both parties involved. They may also conduct interviews with witnesses or schedule a hearing to gather more evidence.

Possible Outcomes

After completing their investigation, TREC will make a decision on whether or not to take disciplinary action against the agency. If they find that the agency has violated state laws or regulations, they may issue a warning, fine, or even revoke their license. If you are not satisfied with the outcome of TREC's investigation, you have the right to appeal their decision. This can be done through a formal hearing process.

Other Options

If you are unable to resolve your complaint through TREC, there are other options available.

You can file a complaint with the Better Business Bureau or seek legal advice from an attorney who specializes in real estate law. It is also important to note that TREC does not handle complaints related to the quality of service provided by an agency. If you are unhappy with the level of service you received, you may want to consider leaving a review on the agency's website or social media pages.


Filing a complaint against a real estate agency in Austin, TX can be a daunting task, but it is important to hold agencies accountable for their actions. By following the steps outlined in this article, you can ensure that your complaint is handled properly and that justice is served.

Melisa Gregg
Melisa Gregg

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